Dear RTX London 2018 Weekend Badge Holders,
We want to sincerely apologize for the issues we encountered today when Autograph Signing sessions went live for Weekend badge holders to redeem their access codes.
Upon the signing sessions going live we immediately became aware there was an issue allowing only some individuals to access the signing sessions. We worked diligently to resolve the glitch as fast as possible. In some cases it appears the solution came too late to have access to redeem top choice signings for some individuals.
We have heard many of your stated grievances and truly understand your frustration. We are constantly evaluating how to improve RTX to make the experience more fun, enjoyable, and exciting. We will be working to improve and adjust the process for next year.
RT Staff and personalities make a point at every RTX to try and explore the show floor, attend community meet-ups, and occasionally do impromptu signings. Just because you may not have been able to secure an Autograph Session does not necessarily mean you won’t get a chance to meet the coolest guys and gals at RTX London.
Again, we cannot express enough how sorry we are. We hope you can understand and have patience as we work to constantly improve each year.
RTX Events Team
*Autograph access codes are a non-valued perk associated with tickets purchased prior to August 22, 2018 11:59 p.m. GMT. There is no monetary value associated with autograph access codes. Autograph sessions fill up incredibly fast and there is no guarantee that an individual who has been issued an autograph access code is able to secure an autograph session.